At Princess and A Pad, we understand that things don't always go as planned. That is why we strive to make sure our events and products are of the highest quality and exceed your expectations. Unfortunately, due to the nature of our events and products, we are not able to offer refunds, returns, or exchanges. However, should you ever experience a product that is damaged or does not meet your expectations, please contact us through our contact form and we will do our best to find a suitable solution. Thank you for your understanding and for being a valued customer of Princess and A Pad.